Warranty Policy

Alan K. Thau guarantees that the jewelry and accessories we sell are free from manufacturing defects for 90 days from the original delivery date of your product.

Duration

The warranty is valid for 90 days from the original delivery date of the product.

Warranty Coverage

Alan K. Thau guarantees that jewelry and accessories sold are defect-free for 90 days from purchase. If your jewelry or piece presents a manufacturing defect within this period, repair or replacement will be provided, as applicable.

Covered Manufacturing Defects

Covered issues include those affecting the structural integrity of a piece, such as:

• Defective soldering
• Loose settings
• Stones that become detached
• Other errors attributable to the manufacturing process

Warranty Exclusions

Damage caused by misuse, negligence, loss, theft, unauthorized modifications, or normal wear and tear is not covered. This encompasses scratches, drops, dents, color changes, and loss of shine from daily use.

Claim Process

1. Contact alan@alankthau.com within the warranty period with your order details and a description of the defect.
2. Our team will provide instructions for processing your claim.
3. Repair or replacement will be offered based on assessment of the piece.

Additional Costs

Return shipping is the customer's responsibility. If the defect is covered by the warranty, Alan K. Thau will cover the shipping cost of the repaired or replaced piece. Services requested after the 90-day period incur additional charges.

Need to make a claim? Email us at alan@alankthau.com with your order number and photos of the defect.

This policy does not affect your legal rights as a consumer.